Estes Park Town Hall

After five months, the Town of Estes Park will resume its water and electric utility payment collections for customers who have not paid their bills during the pandemic. Beginning in August 2020, utility accounts that are past due by 30 days or more will receive a delinquent notice by mail. Accounts 60 days or more past due will also receive a courtesy phone call. Customers who need additional time or consideration may contact Utility Billing staff at 970-577-4800 for assistance arranging a payment plan.

Finance Director Duane Hudson commented, “The Town has a continued desire to help our customers through the challenges brought by the pandemic and will do what we can to assist. Per Governor Polis’s executive orders, there will be no late fees, penalties or reconnection fees assessed at this time.”

Beginning in September 2020, mailing of delinquent notices will continue along with collections phone calls. Shut offs for non-payment will begin in September for customers who have not contacted the Town to make payment arrangements or those who have defaulted on prior payment arrangements.

Financial assistance for utility bills may be available for qualified customers through Crossroads Ministries at 970-577-0610 or the LEAP program/Energy Outreach Colorado at 866-432-8435.

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