Town of Estes Park Online Payment Portal

The Town recently implemented a secure, convenient and user-friendly online customer service portal for the Electric and Water utilities. The Electric and Water customer service portal provides numerous benefits to customers, and is available via www.estes.org/onlinepayments.

Finance Director Duane Hudson commented, "We recognize that customers want flexibility, accessibility, convenience and a user-friendly experience without sacrificing security. We believe these new features deliver them."

Electric and water customers are encouraged to register for an account so they can:

Sign up for paperless billing with email and text reminders

View and print current and past bills

View and pay multiple accounts at once

Securely save your payment information, using a credit card or electronic check

Schedule automatic payments from your checking account or credit card.

Pay bills via text

Customers currently making auto-drafted payments need not change payment methods, but can use the portal to get paperless bills.

Without registering for an account, customers can:

Use the "Pay Now" feature that allows for quick payment

Use the new automated phone payment system with features such as quick account balance review and payment with a credit card, debit card, or eCheck and an easy-to-use call flow.

Hudson continued "We're excited about these changes and they reflect our continual commitment to providing a superior customer service experience." Customers will receive more information in their water and electric bills. Find more information and sign up for an account via www.estes.org/onlinepayments. For assistance, contact Utility Billing at 970-577-4800.

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